You can ship fish, corals, and invertebrates, as well as non-venomous reptiles and amphibians, within the United States. We do not do any import or export shipping.

You can ship dry goods related to the aquatic industry, such as food, lighting, filters, and other tank supplies.

You cannot ship illegal drugs, batteries, liquor, aerosols, firearms and ammunition, fireworks, explosives, mammals (no dogs, no cats), birds, dry ice and absolutely no venomous reptiles.

ShipYourAquatics.com is approved for the shipping of live aquatics and aquatics supplies to and from business and residential addresses.

You must follow all shipyouraquatics.com Shipping Standards.

You must also follow all FedEx FedEx Express Terms & Conditions.

Hawaii has strict restrictions on live imports. These restrictions include:

Absolutely no reptiles.

Limited aquatic species.

Limited plants.

And more.

Check the Hawaii Department of Agriculture's Importing Plants, Animals and Microorganisms to Hawaii web pages for more info.

Because of the remoteness of some areas, Alaska has limited FedEx service. Some locations require one or more additional days for Priority Overnight shipping, and there are some locations that FedEx does not provide service for. 

Anchorage, Eagle River, Chugiak, Kenai, Soldotna, and Homer have true overnight shipping, meaning that a shipment to a zip code within one of these cities will arrive in one business day.

For any other city, you should make sure that Priority Overnight service is available before shipping. You can pre-determine the guaranteed delivery date and time by going to FedEx Rates & Transit Tool and entering the ZIP code you intend to ship to. By selecting “Get quick quote” you will know if additional time will be required to deliver your package or if FedEx Priority Overnight service is unavailable. 

Find “Priority Overnight” under the “Services” column, and look to the left under the “Delivery Date/Time" Column. If this states “delivery date unavailable” this means that FedEx does not provide overnight service for this zip code and your package should not be shipped through FedEx/Ship Your Aquatics. If you run a Quick Quote at ShipYourAquatics.com and the transit time for Priority Overnight is listed as “N/A” this also indicates that FedEx does not service the zip code you are shipping to.  

If you ship to a location in Alaska that is not serviced Overnight/Next Day by FedEx, this falls outside of ShipYourAquatics Terms of Service and insurance coverage, if available, will not be valid.

If you have any questions about whether FedEx services address you are shipping to, please contact Ship Your Aquatics Customer Service at 303-730-2125 or info@shipyouraquatics.com.

Yes, but:

Puerto Rico has very limited species allowed in and there are multiple requirements beyond our typical booking procedulres. A Puerto Rico shipment cannot be booked directly from our website. 

Please contact us at 303-730-2125 or info@shipyouraquatics.com to find out more and/or to make arrangements for your shipment.

No!

Using this site, you cannot ship a package containing dry ice.

Dry ice is classified as a hazardous material by the International Air Transport Association (IATA). It requires specialized packaging and identification that are not offered through shipyouraquatics.com.

Yes.

The cargo areas FedEx uses to carry Ship Your Aquatics shipments are pressurized, and their temperatures are kept between 55 and 75 degrees Fahrenheit.

Always follow these general packaging guidelines:

Use a rigid box with flaps intact. If using your own supplies, your box must be rated at least 275lb burst strength, and include at least 3/4" thick insulation panels.

Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.

Use adequate cushioning material.

Use strong tape designed for shipping. DO NOT USE DUCT TAPE, SCOTCH TAPE OR MASKING TAPE to seal your package.

Do not use string or paper over-wrap.

Use a single address label with clear, complete delivery and return information.

Place a duplicate address label inside the package.

We recommend dropping your package off at a FedEx Hub (known as "FedEx Ship Center" on the FedEx site). There are plenty of these locations, and they are generally convenient to where you live. This makes them perfect for afternoon drop offs.  

You want the actual FedEx facility, not a FedEx Office/Kinko's or Pak Mail type spot. Those retail outlets are independently owned businesses and may refuse live shipments. A simple trick to find ONLY the official FedEx Ship Centers is to use this link and use the Filter to "Ship dangerous goods". Aquatics are not "dangerous goods" but this filter will return ONLY the actual FedEx facility hubs.

Your package should be all taped up and ready to ship, and the prepaid shipping label should be securely fastened to the top. Your Lacey Act/IATA labeling should also be clearly visible.

Call SYA to verify how late you can drop off your package at the chosen location. 

FedEx Office (formerly known as Kinko's) locations have the right to refuse live animal shipments. Different locations may or may not enforce this policy.

If you are turned away, use this search form at FedEx.com to search for a FedEx Ship Center (our recommendation, the actual FedEx facility) or Office Max near you. Office Max locations have a FedEx counter and seldom turn away shipments.

Or contact us. We'll help you find another location, or we'll schedule a FedEx driver to pick up your package from your location.

If you call or walk into a FedEx facility and ask if you can ship live aquatics, they may tell you no. This is correct in most cases.

It takes a special FedEx account to allow shipping of live aquatics through the FedEx system. FedEx offers a Live Aquatics Certification that you have to pass in order to ship live aquatics. This can be a time consuming process. Ship Your Aquatics has a specially created FedEx account that not only allows for the shipping of live aquatics, but specifically allows for SYA third-party shipping of live aquatics.

When you book a live aquatics shipment through the Ship Your Aquatics site, you will be shipping under the Ship Your Aquatics FedEx certification. When using the shipyouraquatics.com, you are agreeing to meet our Shipping Standards, including temperature parameters and packaging requirements that meet the FedEx standards. 

In addition, Ship Your Aquatics allows for shipping to and from residential addresses (which is not allowed under the typical FedEx Live Aquatics account). Our Priority Overnight rate starts at 30% off the FedEx retail rate.

We do not recommend you require a signature for delivery of live aquatics, but this is your own individual choice.

If the recipient is not available to accept the Signature Required package from the FedEx driver, the package will go back onto the truck for later delivery, most likely the following day.

In the case of live aquatics, it is preferable to have the driver leave the package at the address — in a location that’s protected from weather and extreme cold or heat.

NOTE: Be sure your customer/recipient is alert, ready, and watching for the imminent arrival of their package.

In general, no. Please plan your shipments around the FedEx Holiday Schedule.

FedEx observes these holidays:

Memorial Day

Independence Day

Labor Day

Thanksgiving

Christmas

New Year’s Eve

New Year’s Day

No.

Live aquatics shipments must be shipped Priority Overnight, Monday through Thursday only. An overnight shipment on Friday won’t arrive until Monday. That is not acceptable and not permitted.

If you want to have your package held for pickup at a FedEx facility, be sure to enter "FedEx Ship Center" in the Organization field and "HOLD AT FACILITY" when you book your shipment on this site.

You must ship to a FedEx staffed facility, NOT an "Authorized Ship Center" or FedEx Office/Kinko's location. Shipping to a FedEx Office/Kinko's location may get your package delivery refused.

You can find your nearest FedEx facility location here.

Do you wonder what hub your FedEx package will be routed through? You can decode your routing with this label insight!

The first character in the routing code indicates which hub the package will be routed through. "X" indicates the package will be routed through the main hub in Memphis, TN. "N" indicates Indianapolis, IN. Packages staying within the state are indicated by a numeric character. 

There are also smaller regional hubs- "A" is Ft. Worth, TX. "W" is Oakland, CA. "Q" is one of the Los Angeles area hubs. "E" is Newark, NJ. "G" is Altanta, GA.

(Packages can sometimes be rerouted for expediency, so this is about 98% accurate. There is no way to check this routing information until you book your label.)

Yes. However:

Ship Your Aquatics has a FedEx exception and provides an approved way to ship live reptiles to and from residences with FedEx.

Typical FedEx-certified reptile shippers are operating under the standard FedEx Live Aquatic Certification. This standard agreement says the following:

"Company acknowledges that all shipments tendered to FedEx under this Agreement are for Business to Business delivery only. No residential deliveries are allowed under this agreement."

The unique agreement between Ship Your Aquatics and FedEx specifically allows shipments of live aquatic animals to and from residential addresses.

While a residential address is fine when shipping through SYA, a PO Box is NOT. Only US Postal trucks can deliver to a PO Box. FedEx cannot complete a delivery to a PO Box address.