Current Alerts

HOME & HUB Delivery Insurance is Available today Tuesday 5/28/2024!!!! until 7pm tonight (MST); ** BE AWARE OF TEMPERATURES WHEN SHIPPING LIVE**

Regarding Insurance for Live animal shipping: We look at the weather and the FedEx system. After analyzing the information, we decide if insurance is available for HUB only or HUB & HOME deliveries. 

Insurance for home deliveries -

  • $2500 maximum value on insured shipments.

  • Be sure to review what the guaranteed time of delivery is for the specific address.

  • We will pay out based on the agreed delivery time.

  • Any issues must be reported within our guidlines.

  • All shipments will be subject to our packaging requirments. If you are unsure about these requirments please review them at:  https://shipyourreptiles.com/insurance

Temperature Guidelines for Safe Shipping- Tropical Fish, Corals, Coldwater Fish and Axolotls

These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees fahrenheit or higher, DO NOT use a heat pack.

Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.

TROPICAL FISH AND CORALST

Below 40°F: DO NOT SHIP. Wait for warmer weather.

40-70°F: Use a heat pack per our directions.

70- 80°F: No heat pack, No cold pack.

80- 90°F: Cold pack.

90- 95°F: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you

Over 95°F: DO NOT SHIP. Wait for cooler weather.

 

COLD WATER AND MANY FRESHWATER FISH

Below 30°F: DO NOT SHIP. Wait for warmer weather.

30-55°F: Use a heat pack per our directions.

55-70°F: DO NOT use a heat pack. No cold pack required.

70-80°F: Use a cold pack per our directions.

80- 85°F: HOLD AT FACILITY

Over 85°F: DO NOT SHIP

 

AXOLOTLS

Below 30°F: DO NOT SHIP. Wait for warmer weather.

30-50°F: Use a heat pack per our directions.

50-70°F: DO NOT use a heat pack, No Cold pack

70-80°F: COLD PACK

80- 90°F: HOLD AT FACILITY

Over 90°F: DO NOT SHIP

Note: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you


 

Ship Like A Pro!

View current FedEx Service Disruptions.

1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise. 

2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!

3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk. 

3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals. 

4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.

5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.

If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!

Thank you!

Priority vs. Standard Overnight

Recently we have begun offering Standard Overnight as an option when shipping to a hub. While Priority and Standard generally arrive at the hub at the same time in the mornings please be aware that because Standard Overnight is a step down it does get sorted second, and could be delayed until closer to the 5PM commitment time listed on the label. You may need to make your receipient aware of this to avoid confusion, or appear that you have been missleading.

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