If you ship from a UPS store, bring in this letter

Every UPS Store accepts live shipments.

In case the staff didn't read the email from corporate allowing non-venomous snakes, show them the "UPS Approval of Live Animal Shipping" letter.

You'll find another link on the right side of the page after you create your label.

***FACILITY to FACILITY LIVE ARRIVAL INSURANCE AVAILABLE** Monday 1/12/2026 until 6PM tonight (MST)

Regarding Insurance for Live animal shipping: We look at the weather and the UPS system. After analyzing the information, we decide if insurance is available for HUB only or HUB & HOME deliveries. 

Please be cautious as to where you’re sending your live animals. As temperatures fluctuate please watch for straddling temperatures and feel free to call fror packaging advice..

HELP US HELP YOU: We will open cases with UPS on all our stuck shipments. Please DO NOT CALL UPS, as there is a risk that could cause even more delays with the shipment. Call us if you have any questions or concerns.

If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Note: Insurance is not available on Thursdays and Fridays, and there is to be no live shipping on Fridays.

Insurance Eligibility Requirements

Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:

FAQ- Shipping Standards

FedEx Service Alerts

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!

Shipping a pet, or first time shipping live? Try our Shipping Linebacker by clicking the chat icon in the bottom right corner. Trained by our staff it's the 24 hr. a day resource to years of live animal shipping knowledge!

We have Heat packs & the new high quality Gel Phase packs, in stock 40, 60 and 72 hours. Need to ship a pet? Get packaging advice? Have a temperature question? Have a question about your label? We've uploaded some of the best live animal shipping knowledge into one place that you can use anytime! Try it out by clicking the chat icon in the lower right hand corner.