Labor Day Closure
Please do not ship after Wednesday 9/2/2026 as shipments delayed over the holiday weekend will not deliver until at least Tuesday 9/8.
Our office will be closed 9/5-9/8 to allow staff to enjoy the holiday. We will resume normal operations Tuesday 9/8/2026.
Enjoy your Labor Day weekend!
If you ship from a UPS store, bring in this letter
Every UPS Store accepts live shipments.
In case the staff didn't read the email from corporate allowing non-venomous snakes, show them the "UPS Approval of Live Animal Shipping" letter.
You'll find another link on the right side of the page after you create your label.
***Insurance Not Available Thursdays***
ALERTS:Please avoid shipping on Thursdays as delays can mean delivery may not happen until Monday or later.
Holiday Information: Be aware that guaranteed commitment times on packages from all carriers are delayed through the holidays. Please check your guaranteed commitment time in our "Quick Quote" section, and package accordingly for additional time in transit.
Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees or below 38 degrees! And only drop it off at a hub, and have it picked up at a hub.
NOTE: Always check the destination before shipping. With varied temperatures across the U.S. consider using phase packs. Phase packs make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.
REMEMBER: UPS has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment.
Insurance Eligibility Requirements
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:
FAQ- Shipping Standards
UPS Service Alerts
ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!