**HUB to HUB ON-TIME AND LIVE ARRIVAL INSURANCE IS NOW AVAILABLE with WARNING** Wednesday 11/20/2024 until 6PM tonight (MST); **

WARNING: Back-to-back powerful Pacific storm systems are to impact the West Coast through the end of this week with heavy rain, life-threatening flooding, strong winds, and higher elevation mountain snow. Please be aware this may cause delays for shipments sent to these areas. 

Regarding Insurance for Live animal shipping: We look at the weather and the UPS & FedEx system. After analyzing the information, we decide if insurance is available for HUB only or HUB & HOME deliveries. 

Please be cautious as to where you’re sending your live animals. As temperatures fluctuate please watch for straddling temperatures and feel free to call fror packaging advice..

HELP US HELP YOU: We will open cases with FedEx on all our stuck shipments. Please DO NOT CALL UPS or FEDEX, as there is a risk that could cause even more delays with the shipment. Call us if you have any questions or concerns.

If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Note: Insurance is not available on Thursdays and Fridays, and there is to be no live shipping on Fridays.

Insurance Eligibility Requirements

Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:

FAQ- Shipping Standards

FedEx Service Alerts

ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!

Temperature Guidelines for Safe Shipping- Tropical Fish, Corals, Coldwater Fish and Axolotls

These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees fahrenheit or higher, DO NOT use a heat pack.

Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.

TROPICAL FISH AND CORALST

Below 40°F: DO NOT SHIP. Wait for warmer weather.

40-70°F: Use a heat pack per our directions.

70- 80°F: No heat pack, No cold pack.

80- 90°F: Cold pack.

90- 95°F: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. 

Over 95°F: DO NOT SHIP. Wait for cooler weather.

 

COLD WATER AND MANY FRESHWATER FISH

Below 30°F: DO NOT SHIP. Wait for warmer weather.

30-55°F: Use a heat pack per our directions.

55-70°F: DO NOT use a heat pack. No cold pack required.

70-80°F: Use a cold pack per our directions.

80- 85°F: HOLD AT FACILITY

Over 85°F: DO NOT SHIP

 

AXOLOTLS

Below 30°F: DO NOT SHIP. Wait for warmer weather.

30-50°F: Use a heat pack per our directions.

50-70°F: DO NOT use a heat pack, No Cold pack

70-80°F: COLD PACK

80- 90°F: HOLD AT FACILITY

Over 90°F: DO NOT SHIP

Note: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you. 

 

Ship Like A Pro!

View current FedEx Service Disruptions.

1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise. 

2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!

3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk. 

3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals. 

4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.

5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.

If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!

Thank you!

**NO LIVE SHIPPING ADVISORY 11/26-12/1/2024**

Due to the holiday surge of shipping Live Animal shipping is discouraged!

FedEx will be running a modified service schedule starting Nov. 26th. Any animals caught in the system could potentailly be stuck for days awaiting movement through the hub system, or being sent to stations that are potentially closed over the holiday.

PLEASE DO NOT SHIP LIVE ANIMALS FROM November 26th - December 1, 2024.

Live and on-time arrival insurance will not be offered! Ground Dry Goods shipping is welcome.

We wish you a wonderful Thanksgiving holiday and look forward to serving your live shipping needs after the holiday rush.

Free Shipping

FREE SHIPPING ON ALL SHIPPING KITS, PRE-PUNCHED DELI CUPS AND INSULATED SHIPPING BOXES