Current Alerts
**ON-TIME AND LIVE ARRIVAL INSURANCE IS NOW AVAILABLE** Tuesday, 9/26/2023, until 7pm tonight (MST); ** BEWARE of Possible Service Outages Due to Closures- see Alerts below**
ALERTS: Some areas of Maui have not returned to service, please be cautious heavy rains and possible costal flooding from the Carolina to New England!
Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees! And only drop it off at a hub, and have it picked up at a hub, if temps are above 90.
Some specific zip codes have reported service outages, please see the ALERT section for a complete list for today.
HELP US HELP YOU: We will open cases with FedEx on all our stuck shipments. Please DO NOT CALL FEDEX, as there is a risk that could cause even more delays with the shipment. Call us if you have any questions or concerns.
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Note: Insurance is not available on Thursdays and Fridays, and there is to be no live shipping on Fridays.
Insurance Eligibility Requirements
Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:
FAQ- Shipping Standards
FedEx Service Alerts
ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!
Alert: Be Aware Some Areas May Not Have Returned to Full Service, Possible Flooding Over The Weekend In Costal Areas
From FedEx:
Service delays and disruptions can be anticipated for inbound and outbound shipments throughout the following ZIP Codes: 96761 and 96767. We are committed to providing service to the best of our ability in areas affected by the wildfires and as local conditions allow.
From NOAA:
Flooding will be possible including a few instances of flash flooding.
Temperature Guidelines for Safe Shipping- Tropical Fish, Corals, Coldwater Fish and Axolotls
These guidelines are according to daytime HIGH temperatures. If either the ORIGIN or DESTINATION temperature is 70 degrees fahrenheit or higher, DO NOT use a heat pack.
Shipping outside of these temperature guidelines nullifies any SYR Insurance. If your daytime high temperatures straddle two categories, please contact us for instructions that remain within insurance parameters, qualifications, and guidelines.
TROPICAL FISH AND CORALST
Below 40°F: DO NOT SHIP. Wait for warmer weather.
40-70°F: Use a heat pack per our directions.
70- 80°F: No heat pack, No cold pack.
80- 90°F: Cold pack.
90- 95°F: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you.
Over 95°F: DO NOT SHIP. Wait for cooler weather.
COLD WATER AND MANY FRESHWATER FISH
Below 30°F: DO NOT SHIP. Wait for warmer weather.
30-55°F: Use a heat pack per our directions.
55-70°F: DO NOT use a heat pack. No cold pack required.
70-80°F: Use a cold pack per our directions.
80- 85°F: HOLD AT FACILITY
Over 85°F: DO NOT SHIP
AXOLOTLS
Below 30°F: DO NOT SHIP. Wait for warmer weather.
30-50°F: Use a heat pack per our directions.
50-70°F: DO NOT use a heat pack, No Cold pack
70-80°F: COLD PACK
80- 90°F: HOLD AT FACILITY
Over 90°F: DO NOT SHIP
Note: Hold at facility- Ship to a "FedEx Ship Center" facility (NOT a FedEx Office, Pak Mail, Mail Boxes Etc. or other satellite/franchise location). Your shipment will arrive early in the morning and be kept inside until the recipient picks it up. Search for a FedEx staffed facility near you.
Ship Like A Pro!
View current FedEx Service Disruptions.
1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise.
2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!
3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk.
3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals.
4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.
5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.
If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!
Thank you!