Overview - Late Delivery Claims
If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.
Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.
Zip codes that are categorized by FedEx as rural receive deliveries by 12 p.m. noon.
Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.
Check the expected delivery time for your destination at FedEx Get Rates and Transit Times.
Addresses are distinguished as business or residential.
An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.
To report a claim:
Shipper must contact Ship Your Aqauatics within two days of delivery.
Report a claim via info@shipyouraquatics.com or 303-730-2125. As soon as the claim is reported, we will provide further instructions.
A claim can be reported with a voicemail or email. We will record the claim at the message’s time stamp.
Approved claim payments will be made to the shipper.
Overview Live Arrival (DOA) Claims
Protection against animal death due to late delivery up to the purchased insurance amount.
For a DOA claim to be covered, the package must also be delivered late, according to FedEx guaranteed delivery time.
Zip codes that are categorized by FedEx as urban receive deliveries by 10:30 a.m.
Zip codes that are categorized by FedEx as rural receive deliveries by noon.
Zip codes that are categorized by FedEx as remote receive deliveries by 4:40 p.m.
Check the expected delivery time for your destination at FedEx Get Rates and Transit Times
Addresses are distinguished between business and residential.
An urban business address will be scheduled to receive deliveries by 10:30 a.m., but an urban residential address will be scheduled to receive deliveries by 12 p.m. noon.
Recipient must be available to accept the package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for Delivery Confirmation (adult signature required), the FedEx driver may leave the package in a safe location, without a signature, at his or her discretion. As per FedEx Terms of Service, this counts as a completed delivery.
To Report a Claim:
Shipper or recipient must contact us within four hours of the official delivery time, as recorded by the FedEx driver.
Email info@shipyouraquatics.com or call 303-730-2125. As soon as the claim is reported, we will provide further instructions.
A claim can be reported with a voice mail or email. We will record the claim at the message’s time stamp. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.
Shipper should instruct the recipient to contact us directly to record the claim as soon as possible. We will follow up with the shipper to handle the claim.
Shipper must provide a receipt for the purchase of the live animail. If the shipment is not a commercial transaction, the shipper must provide a copy of the itemized packing list from the package, which is required by the Lacey Act. This provides proof of value.
Shipper must follow all SYA shipping standards.
Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, heat/cold pack (if applicable), and snake bag/deli cup to prove adherence to shipping standards.
Shipper must provide clear digital photos or video of the animal, clearly showing its condition and markings, as well as rolled onto its back. This provides proof of dead arrival.
Animal must be kept frozen for 90 days or until the claim is released, whichever comes first. If the animal cannot be provided upon our request, the claim will not be paid.
Approved claim payments will be made to the shipper.
Limitations / Instances in which SYA Insurance will be nullified:
If package is delivered on time according to FedEx guaranteed delivery time,
If package is sent during a "no-ship" period as noted on the Book A Shipment page under Package Information.
No-ship periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.
If package not received on first delivery attempt. Package may be dropped off at the destination, accepted by someone at the destination, or signed for at the destination. If delivery confirmation is required and no one is available to sign for the package this qualifies as a first delivery attempt.
If package goes back onto truck for later delivery.
If packaging does not meet our shipping standards. The best way to ensure compliance is to use a ShipYourInverts shipping kit.
If the outgoing shipment is not scanned into the FedEx system in time for end-of-day pickup Monday through Thursday.
If shipment is dealyed by a FedEx National Service Disruption. This is rate but catastropick disruption is usually caused by extreme weather conditions such as hurricanes or blizzards.
Live arrival specific limitations / insurance will be nullifited:
If package is on time according to FedEx guaranteed delivery time. If the package is held for pickup at a FedEx facility it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.
If shipment is not sent via Priority Overnight or Standard Overnight to a hub.
Claimant does not follow proper claim procedure (missing four-hour claim window, failure to provide required evidence within eight hours, etc.).
Notes:
Ship Your Aquatics Insurance applies exclusively to pet or research invertebrates. This insurance does not co er common feeder insects nor animals that are disallowed by our shipping standards.
Live Arrival Insurance does not cover injuries incurred during shipping, whether the package is delivered late or on-time. This includes dropped tails, neurological clames, etc. It is the responsibility of the shipper to ensure they ship a healthy animal that is propertly packed. These steps ensure your animals arrives safe and unharmed.