FAQs

** HUB TO HUB ON-TIME AND LIVE ARRIVAL INSURANCE IS NOW AVAILABLE with WARNING** Tuesday 11/19/2024 until 6PM tonight (MST)

Temperature Guidelines for Safe Shipping- Tropical Fish, Corals, Coldwater Fish and Axolotls

**NO LIVE SHIPPING ADVISORY 11/26-12/1/2024**

                        FREE SHIPPING ON ALL SHIPPING KITS, PRE-PUNCHED DELI CUPS AND INSULATED SHIPPING BOXES
                    

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- How do I contact Ship Your Aquatics customer service?

- How do I send a package with Ship Your Aquatics?

- Why does my package go to Memphis or Indy first?

- How do delays happen and something gets stuck at the hub?

- Should I schedule a FedEx pickup?

- How do I get FedEx to pick up my package?

- What are Ship Your Aquatics customer service hours of operation?

- What can you ship with ShipYourAquatics?

- Aquatic size restrictions

- Choosing a FedEx shipping service

- Which days of the week should I ship?

- Shipping Box Standards

- Using Ship Your Aquatics shipping supplies

- Using your own shipping supplies

- Species that are considered illegal, invasive or otherwise restricted

- Why you must follow these shipping standards

- What is the Lacey Act and how does it apply to live aquatics shipments?

- What is a Lacey Act/IATA label and do I need to use it?

- How should I label the outside of the box?

- Provide accurate information

- The right way to pack aquatics

- Can you give me a quick list of guidelines for packing?

- Which shipping kit should I order?

- Choosing a fish bag vs a portion cup

- Using Ship Your Aquatics shipping supplies

- Using your own shipping supplies

- Provide accurate information

- How should I label the outside of the box?

- Can I download the Lacey Act/IATA label?

- Regulating the temperature of the package

- Using a Heat Pack

- Using a Cold Pack

- How to use Phase 24 Packs?

- Doesn't Delta Cargo offer live arrival insurance?

- What does the FedEx money back guarantee mean?

- How do I file an insurance claim?

- How does Ship Your Aquatics Insurance work?

- What can you ship through shipyouraquatics.com?

- Can I ship packages to Hawaii?

- What if I'm shipping to Alaska?

- Can I ship to Puerto Rico?

- May I use dry ice?

- Are live animals safe on FedEx planes?

- Are there any guidelines for packaging my shipment?

- How and where can I drop off my package?

- FedEx Office has refused to accept my live shipment. What can I do?

- I called FedEx, and they said they do not ship live animals.

- Should I require a signature for delivery?

- Does FedEx pick up or deliver on holidays?

- Can I schedule a Saturday delivery?

- How do I have my shipment held at a FedEx facility?

- How can I tell the hub through which my package will be routed?

- I heard that FedEx won't ship live animals to residential addresses. Is that true?

- How can I track my package?

- How can I look at my shipping history?

- Why do you want my package weight and dimensions?

- When will my package arrive?

- The label I just bought has today’s date, but I do not want to use it until later. What do I do?

- How long do I have to ship from the time I book my shipping label?

- How do I email a shipping label?

- What species are considered illegal, invasive or otherwise restricted?

- What is the FedEx money back guarantee?

- Doesn't Delta Cargo offer live arrival insurance?

- Doesn't FedEx normally ship live aquatics to residential addresses?

- Terms and Conditions

- Privacy Policy

Frequently

Asked Questions

Customer Service Hours

HOURS OF AVAILABILITY

Monday - Thursday 6:30AM to 7:00PM MST

Friday 6:30AM to 6:00PM MST

Limited availability on weekends via email

2024 Holiday Closures

New Year’s Day Monday, January 1

Memorial Day Monday, May 27

Independence Day Thursday, July 4

Labor Day Monday, September 2

Thanksgiving Thursday, November 28

Christmas Wednesday, December 25

Frequently

Asked Questions