Critical! HOLIDAY NO SHIP IS HERE! We are in the worst time of the year for live animal shipping. FedEx is also limiting abilities for tracking, investigations and problem solving because of the heavy system volume. The FedEx system will only get more and more overloaded as we rapidly approach the end of the year. Insurance is not available for the remainder of the year. Live animal packages will not have any insurance guarantee, not for on-time arrival, not for live arrival, not for handling concerns of any sort. NO REFUNDS. We understand this is an inconvenience. We are not trying to be difficult, or withhold services. You should EXPECT to see delivery delays through the end of the year. Ship responsibly, carefully, put your animals first!