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Warning!
Thursday 2/9/23: Avoid Shipping on Thursday
As per usual, please avoid shipping live on Thursdays- to avoid potential delays that can quite possibly cause a following Monday, or even Tuesday, delivery. In general- Always be mindful of any weather issues at both the shipping origin and the destination (storms and temps) and package in anticipation of delays just in case there are issues.Also, be advised that certain areas in the Phoenix, Scottsdale, and Glendale cities of AZ will be affected by Super Bowl traffic closures and security measures through 2/13. Click on the FedEx Service Alerts link below for more information.
Note: As we are now experiencing Winter weather with colder temperatures, it’s time to consider whether heat packs, and heat packs with phase packs, are needed. Phase packs make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.
REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment.
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! (Note: Insurance is not available on Thursdays, and there is no live shipping on Fridays.)
Insurance Eligibility Requirements
ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!
