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Warning!
Ship like a Pro:
1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise.
2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!
3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk.
3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals.
4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.
5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.
If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!
Read more on Pandemic Shipping and Insurance Eligibility Requirements on our Critical Information Page!
Thank you!
Congratulations!
Limited Eligibility On-Time and Live Arrival Insurance is now available!
We are happy to report that we have reinstated our limited insurance on eligible shipments! Please see the Critical Information page for more information and eligibility requirements!https://shipyourreptiles.com/pages/critical-information
Thank you!
