- 57. How does ShipYourAquatics insurance work?
- 58. How do I file an SYA Insurance Claim?
- 59. What about the FedEx money back guarantee?
- 60. Doesn't Delta Cargo offer live arrival insurance?
57. How does ShipYourAquatics insurance work?
ShipYourAquatics On-Time Insurance covers the cost of your shipment if it is delivered late.
Cost: $2.50 per label.
If your shipment is delivered late, even just one minute (according to FedEx time stamps) past the Guaranteed Time of Arrival, you may receive a full refund of the shipping costs for that label.
Valid for Priority Overnight service ONLY.
Late Delivery claims must be made within 7 days of delivery.
Email: info@ShipYourAquatics.com or
Phone: 303-730-2125 (voicemail is fine if no one can answer).
SYA On-Time Insurance is completely self-funded. FedEx waives all guarantees on live shipments, including arrival times. SYA does not receive any reimbursement from FedEx for late packages.
If you decline insurance coverage, there is no refund on late shipments for any reason.
ShipYourAquatics Live Arrival Insurance gives you all the benefits of On-Time Insurance PLUS coverage for the death of live fish or coral due to a FedEx delay in shipment.
Cost: $5.00 for $200 worth of coverage. $2.50 per $100 worth of coverage above $200.
Maximum coverage - $1000* per package and limited to the MARKET VALUE of the fish/coral, as determined by the invoice, packing slip, or market reference. (*Additional coverage may be purchased upon special arrangement with ShipYourAquatics management.)
Pays out insured amount PLUS full refund of the shipping cost for that label.
Valid for Priority Overnight service ONLY.
Valid for live fish and coral species ONLY.
The shipment must have been delivered late for Live Arrival Insurance to apply. The seller assumes all responsibility for live deliveries made on time.
Dead on Arrival (DOA) claims must be made within 4 hours of delivery. You must provide the required DOA proof (pics and/or video) within 8 hours of delivery.
Email: info@ShipYourAquatics.com
Phone: 303-730-2125 (voice mail is fine if no one can answer).
SYA Live Arrival Insurance is completely self-funded. SYA insurance is NOT "anything goes". You must meet the SYA packaging standards and temperature guidelines to qualify for any coverage. This includes at least 3/4" insulation and double bagging all aquatics. Failure to meet the SYA packaging standard nullifies any insurance coverage or liability.
You must have at least the minimum $5.00 insurance (for $200 coverage) to qualify for SYA Live Arrival Insurance. If you decline insurance coverage, there is no refund or liability for any reason, including FedEx negligence, damage or loss.
You can easily purchase ShipYourAquatics Insurance when you Book a Shipment.
- On the Shipping Details page, in the Additional Services sections, choose On-Time Insurance, Live Arrival Insurance, or None. NOTE: On-Time Insurance is selected by default.
- If you choose Live Arrival Insurance, select the amount you wish to insure.
- Read the Terms and Conditions.
- Check the "I have read and accept all Terms and Conditions" checkbox.
The insurance charge will be added to your shipment.
If you decline insurance coverage, there is no refund or liability for any reason, including FedEx negligence, damage or loss.
58. How do I file an SYA Insurance Claim?
Late Delivery
If the package is delivered 60 seconds or more after the FedEx guaranteed delivery time, it is considered late.
Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. Further, addresses are distinguished between business and residential. An urban business address will be scheduled to receive deliveries by 10:30, but an urban residential address will be scheduled to receive deliveries by noon.
Claim payment will not be made if shipment is delayed by a FedEx National Service Disruption. This rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards.
To report a late delivery, shipper must contact ShipYourAquatics within seven days of delivery. Report a claim via info@shipyouraquatics.com or 303-730-2125. As soon as the claim is reported, ShipYourAquatics will provide further instructions.
A claim can be reported with a voice mail or email. ShipYourAquatics will record the claim at the message’s time stamp. Claim payments will be made to the shipper.
Dean on Arrival (DOA)
ShipYourAquatics Live Arrival Insurance protects you against animal death due to late delivery.
For a DOA claim to be covered, the package must also be delivered late, according to FedEx guaranteed delivery time. Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. (Further, addresses are distinguished between business and residential. An urban business address will be scheduled to receive deliveries by 10:30, but an urban residential address will be scheduled to receive deliveries by noon.) Check the expected delivery time for your destination at FedEx Get Rates and Transit Times. If the package is on time, there’s no reason the animal shouldn’t be alive given a healthy animal and proper packaging and weather precautions, as per ShipYourAquatics Shipping Standards.
Recipient must be available to accept package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for the Delivery Confirmation (adult signature required) option, the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery.
If claim includes late delivery and dead arrival, ShipYourAquatics must be contacted (by the shipper or recipient) within four hours of the official delivery time, as recorded by the FedEx driver. The claimant must provide an email address and phone number, as well as the package’s FedEx tracking number.
Report a claim via info@shipyouraquatics.com or 303-730-2125. As soon as the claim is reported, ShipYourAquatics will provide further instructions.
A claim can be reported with a voice mail or email. ShipYourAquatics will record the claim at the message’s time stamp.
We recommend the shipper instruct the recipient to contact ShipYourAquatics directly, so the claim can be recorded as soon as possible. ShipYourAquatics will follow up with the shipper to handle the claim.
Shipper must provide a receipt for the purchase of the live fish or coral. If the shipment is not a commercial transaction, shipper must provide a copy of the itemized packing list from the package, which is required by the Lacey act. This provides proof of value.
Shipper must follow all ShipYourAquatics Shipping Standards, including rules for packaging and temperature.
Shipper must provide clear digital photos or video of all packaging, showing legible label on the box, condition of outer box, insulation inside box, packing material, heat/cold pack if applicable and unopened fish bags. This proves the shipper followed ShipYourAquatics Shipping Standards.
Shipper must provide clear digital photos or video of the animal in its unopened fish bag, following the directions of ShipYourAquatic staff to show proof of dead arrival.
Animal must be kept frozen for 90 days or until the claim is released, whichever comes first. If the animal can’t be provided upon ShipYourAquatics request, the claim will not be paid.
All evidence — receipt/packing list and photos/video — must be provided within eight hours of the delivery. Claim payments will be made to the shipper.
Limitations
If package is delivered on time according to FedEx guaranteed delivery time, Live Arrival Insurance is nullified. On-time live arrival is the shipper’s responsibility based on the ability to pack a healthy animal according to ShipYourAquatics Shipping Standards. Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. Check the expected delivery time for your destination at FedEx Get Rates and Transit Times.
If package is sent during a ShipYourAquatics "NO SHIP" period -- as noted on the Book A Shipment page under Package Information -- insurance is nullified. NO SHIP periods are noted for holidays, bad weather and other conditions that can affect FedEx deliveries.
Package must be received on first delivery attempt. Package may be dropped off by FedEx driver at the destination, accepted by someone at the destination or, if delivery confirmation is required, signed for at the destination. If delivery confirmation is required, and no one is available to sign for the package, this qualifies as a first delivery attempt. If package goes back onto truck for later delivery, live-arrival insurance is nullified.
Packaging must meet ShipYourAquatics Shipping Standards, which include temperature parameters and shipping materials. The best way to ensure compliance is to use a ShipYourAquatics shipping kit.
The outgoing shipment must be scanned into the FedEx system in time for end-of-day pickup Monday through Thursday.
ShipYourAquatics Live Arrival Insurance applies exclusively to live fish and corals. This insurance does not cover feeders or cleaning crew, such as shrimp, snails, or other invertebrates; or animals that are disallowed byShipYourAquatics Shipping Standards.
ShipYourAquatics Live Arrival Insurance does not cover injuries incurred during shipping, whether the package is delivered late or on time. This includes injuired fins, ich, neurological claims, etc. It is the responsibility of the shipper to ensure proper packaging and a properly packaged, healthy animal will arrive safe and unharmed.
Live Arrival - ShipYourAquatics does not pay if:
- Package is on time according to FedEx guaranteed delivery time. If package is held for pickup at a FedEx facility, it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.
- Shipment does not follow all ShipYourAquatics Shipping Standards.
- Shipment is not sent via Priority Overnight service.
- Package is not delivered on first attempt.
- Claimant does not follow proper claim procedure (missing four-hour claim window, failure to provide required evidence within eight hours).
On-Time - ShipYourAquatics does not pay if:
- Package is not delivered on first attempt. If package is held for pickup at a FedEx facility, it is considered on time if it reaches the facility by the FedEx guaranteed delivery time. NOTE: The official delivery time is recorded by the driver when the driver delivers the package at the destination.
- Recipient must be available to accept package, either directly from driver or retrieve it as soon as possible from spot where the FedEx driver left it. If you have not paid for the Delivery Confirmation (adult signature required) option, the FedEx driver may leave the package in a safe location, without a signature, at their discretion. As per FedEx TOS, this counts as a completed delivery.
- Keep in mind that guaranteed delivery time varies by location. Zip codes that are categorized by FedEx as urban, rural or remote will receive deliveries by 10:30 a.m., noon or 4:30 p.m. respectively. Check the expected delivery time for your destination at FedEx Get Rates and Transit Times.
59. What about the FedEx money back guarantee?
FedEx does not offer shipping refunds for late arrival for live shipments. In fact, refunds for live shipments are specifically exempted in the Live Shipper Certification agreement:
"Company agrees to waive any right to receive adjustments, refunds or credits under the Money Back Guarantee Policy as defined in the FedEx Service Guide in effect at the time of shipment."
If you are FedEx certified to ship live aquatics, you will find similar wording in your FedEx contract. It is against FedEx policy to issue a credit or refund for a shipment containing any live animal.
We launched ShipYourAquatics Insurance to fill this gap in coverage. You can easily get insurance when you Book a Shipment.
Learn more about ShipYourAquatics Insurance.
60. Doesn't Delta Cargo offer live arrival insurance?
No, they do not. This is a common misconception among shippers of high-value animals.
When you ship with Delta Cargo (aka Delta DASH), you can enter a declared value -- for which you pay extra -- but this declared value is only useful when have to file a claim with your own insurance company. Delta Cargo does not provide live arrival insurance. Delta Cargo does not cover your loss for a DOA shipment.
ShipYourAquatics provides the only way to insure live and on-time delivery of live fish and corals. Learn more about ShipYourAquatics Insurance.
